Student Services Track

Online Support + Web 2.0 = Access + Availability

How, on a shoestring budget, can your institution implement a cutting edge 24/7 online support portal? Using tools such as Twitter, GoogleVoice, Wimzi, a wiki, DimDim, and web forms, SUNY Delhi has. We'll show you the one we developed and give you a Creative Commons licensed version to customize!  This session won the 2010 Sloan-C Effective Practice Award.

Presenter:

Clark Shah-Nelson

Since 1994, Clark Shah-Nelson has developed, designed, taught, and coordinated distance and online learning programs. He is currently Coordinator of Online Instruction at SUNY Delhi in the Catskills of New York, where he oversees strategic planning, faculty and policy development, as well as instructional design of online courses.