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3:00 pm-4:00 pm

Understanding and Meeting Modern Teaching and Learning Computer Lab Needs

Carnegie Mellon has made key changes to campus computer labs in the last five years. Starting with an in-depth look at faculty and student needs in a time of widespread personal computer ownership, we investigated and deployed pilots to support academic software and technology access for students as well as collaborative teaching and learning spaces. Our presentation will highlight our successes, our failures, and the lessons we learned from them.
Connie Deighan Eaton, Kimberly Hennessey, and Cheryl Koester
Connie Deighan Eaton leads teams responsible for the technical and support aspects of public computer labs, academic software access, public printing, and web access kiosks for Computing Services at Carnegie Mellon University. In addition, she works on planning, developing, and implementing strategic IT services and projects that directly affect teaching and learning with technology at Carnegie Mellon.
Kimberly Hennessey’s team provides user support, reservations, maintenance, consumables, hardware and software troubleshooting for all public computing and multimedia lab facilities, including public printing and web stations for Computing Services at Carnegie Mellon University. Kimberly specializes in working with faculty, departments and student groups to design collaborative teaching and learning spaces.
Cheryl Koester currently manages the Clusters Technology Services team for Carnegie Mellon University's Computing Services. This team maintains the infrastructure for operating system and software deployment for the public computing labs and central printing services.