Over the past ten years, MCC conducted three administrations of a student survey targeted at non-successful online students (grade of F or W). The proposed presentation shares summary information of the findings of these three combined retention surveys. Who would benefit from this presentation: Novice through experienced online learning practitioners can benefit from this presentation because it provides information that comes directly from students who were not successful in their online course. What will participants will learn: Participants will learn: 1) the top ten reasons why MCC online students felt they were not successful in their online course, 2) the advice that non-successful online students would give to other learners who were considering taking an online course, and 3) some unexpected findings that emerged from the three survey administrations. Session Outcomes: 1. Participants will gain an understanding of student-reported barriers to success for online learners. 2. Participants will learn the advice that MCC students would share with their peers who were considering an online course. 3. Participants will gain an understanding of the pros and cons of surveying non-successful online students.

Marie Morin Fetzner, Ed.D., is an adjunct Assistant Professor at Monroe Community College (MCC) in Rochester, NY. In August 2012, Marie retired as the MCC Assistant to the VP, Educational Technology Services, after 25 years of service. 
Marie was a founding member of the Monroe Model team that was created in 1997 to support MCC’s online learning faculty and students. She coordinated the online faculty training efforts at MCC, and for more than twelve years has conducted research on online student retention. Marie has presented on online learning issues at numerous conferences and has authored or co-authored several articles on online student retention.

Marie serves on the Journal of Asynchronous Learning Networks (JALN) Advisory Panel for Access, and has co-facilitated a Sloan-C workshop on online student retention for several years. She is a Mentor for the Sloan-C Online Teaching Certificate (OTC) program, is a Certified Quality Matters™ Reviewer, serves as a reviewer for MERLOT (Multimedia Educational Resource for Learning and Online Teaching), and serves on an editorial panel for JOLT (the Journal of Online Learning and Teaching).
Marie has developed online courses, assisted in the development of a cost/benefit model for MCC's online learning program, and has taught online courses for more than a decade.

Marie earned an Ed.D. from the University of Rochester where her dissertation was focused on online student retention. She holds a Master of Public Administration (M.P.A.) degree from the State University of New York (SUNY) at Brockport, and earned a Bachelor of Music degree from the University of Rochester’s Eastman School of Music.