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Providing Effective Online Student Support Services 24/7

With diminishing resources and a new generation of students who have high expectations for information being available 24/7, colleges need to identify and implement an extensive menu of online student support services. In addition to providing much-needed support to our students, online services assist faculty and staff with many things such as reducing repetitive inquiries, preparing students ahead of time for counseling and advising appointments, and providing detailed and consistent information.
Additionally, with more and more colleges moving to online and hybrid class offerings, it is critical to serve these students with comparable services to meet accreditation standards and support student success. This webinar will review and discuss several of the programs that have proven successful for colleges in meeting the ever-growing needs of today’s students.
Dr. Denise Swett, Foothill College
Valerie Kisiel, Innovative Educators
Dr. Denise Swett is the Vice President of Student Services at Foothill College. Denise has worked at both 2 and 4-year colleges, including 11 years at the University of San Francisco in student life and at Chabot College as Dean of Students and Cañada College as Vice President of Student Services. Denise has led Foothill College in accessing and implementing extensive online student support services.
Valerie Kisiel is currently a co-owner of Innovative Educators (IE) and focuses on curriculum design, product development, and strategic partnerships. She has over 15 years experience as a teacher, advisor, recruiter and web administrator at the high school and the community college levels. Prior to this, she worked in Online Learning, Advising, and Online Student Services at Front Range Community College