Mission Statement

We continuously seek to learn and know the business of our customer, ask the right questions, acquire and use critical information for decision support, anticipate and proactively respond to emerging needs, and apply our expertise to influence the best human capital outcomes. We make it possible for stakeholders - faculty, staff, and students as well as those who join us to achieve outstanding results. 

The Pennsylvania State System of Higher Education human resources staff will model faculty and staff engagement, placing stakeholders in the center of our decisions and become a place of possibility and a destination for the world's best performers.  We will lead higher education human resources and labor relations practice -- known for applying our expertise in human capital management and workplace culture.

Values and Expertise

      Integrity: Because we value integrity, we:

• Keep confidences

• Do what we say we will do

• Do the right thing

• Reveal our decision making process

• Use consistent and objective standards

      Responsiveness: Because we value responsiveness, we:

• Respond to inquiries and requests in a timely manner

• Use data and feedback to improve service delivery and program design

      Collaboration: Because we value collaboration, we:

• Work in partnership toward shared goals

• Share information

• Do our part by participating fully

• Align mutual interests

      Intellectual Rigor: Because we value intellectual rigor, we:

• Think critically

• Challenge assumptions

• Identify the unknown

      Diversity of Thought and Viewpoint: Because we value diversity of thought and perspective, we:

• Challenge the status quo

• Solicit and respectfully consider different point of views

• Include individuals with different backgrounds, ideas and viewpoints

      Exceptional Quality: Because we value exceptional quality, we:

• Strive for excellence

• Deliver products and services that reflect the HR "brand"

• Endeavor to exceed internal (faculty, staff and student) and external customer expectations

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