The Office of the Chancellor IT Help Desk provides a wide range of services to meet the Office of the Chancellor staff's IT needs.  This includes training, installing, troubleshooting, upgrading and disposing of products as well as resolving issues with business applications through the help desk.  Technicians log service requests or incidents and troubleshoot or escalate as necessary. 

OOC IT Support provides Level 1 support for the following catagories: 

• Telephony support (telephone systems, voicemail, cell phones, audio conferencing).
• Printer Support (catalog, inventory management, incident management).
• User desktop/laptop procurement and support.
• O365 support (Microsoft Outlook, TEAMS, SharePoint, OneDrive).
• Password Management (account management).
• Network Administration (wired and wireless).
• Active Directory management of O365.
• Email Distribution List security administration and management.
• Hardware support for staff PCs.
• OS support for staff PCs.
• Microsoft product support (deployment toolkit, Windows deloployment services, SQL, Bitlocker).
• 3rd party application support (Adobe creative cloud, Malwarebytes, facilities services/HVAC system, building security software, Quickbooks).