SAP BUSINESS NETWORK RESOURCES

This portal is designed to provide you with knowledge and best practices for your SAP Business Network account.

Please refer to “How do I contact SAP Business Network Customer Support?”

Depending on your question, you may be able to speak to a live agent by calling 800-974-4899, North America Only. It is suggested that you do not leave a message for a call-back. Continue to call until you get an agent.

SAP Business Network is a cloud-based platform that connects buyers and suppliers for streamlined business transactions and collaboration. It facilitates electronic processing of orders, invoices, and other documents, enabling businesses to improve efficiency, visibility, and relationships within their supply chains.

Does joining SAP Business Network cost anything? There are two types of accounts: Standard and Enterprise. The Standard account has no associated fees. Most suppliers have a Standard account.

There are costs related to the Enterprise account.

Which account you need, and the costs involved, depends on several factors. More information can be found here.

You will be able to downgrade if you do not have any outstanding fees. Outstanding fees must be settled before you can downgrade. To see if you are eligible to downgrade, please read “How do I downgrade?”

If all open fees have been resolved, you will be able to downgrade your account with the help of SAP Business Network support. This will be assessed per case. Check out the SAP Business Network video on how to get an Enterprise account.

Your account was suspended due to an outstanding invoice for your SAP Business Network Enterprise account. Enterprise Accounts may be subject to fees depending on volume and number of transactions. You will need to make payment to SAP Business Network so your account can be reinstated. You must reach out to SAP Business Network Support to resolve this issue.

Every legal entity must have their own SAP Business Network ANID. You are also able to manage multiple accounts in an account hierarchy. Administrators: For each account, you can have only one account administrator, but the account administrator can provide access to multiple users. All users from your company have their own Username and Password to access the account. Read more here.

You can configure up to 5 email addresses for your purchase order notifications and 3 email addresses for notifications regarding invoices. We advise you to add a general inbox or the administrator’s email address for notifications.

You can change email addresses at any time. Login to your account, go to Settings ˃ Electronic Order Routing and then update the email address, see video instructions on PO Notifications.

There are several issues that can affect the registration process. One issue is the DUNS Number. PASSHE highly recommends that you do not provide the DUNS number on the PASSHE registration questionnaire. Find out about more issues here.

To contact your SAP Business Network account administrator, you will need to sign into your SAP Business Network account.

SAP Business Network Discovery connects buyers and sellers for products and services. Discovery can provide leads when your offerings match what buyers are looking to buy.

See “Find out what projects our universities are working on and learn how to view a project to submit a bid” for more information on PASSHE sourcing events.

You can use the same account for both responding to events in Discovery and document transactions such as POs and Invoices. You can switch between the solutions by clicking on the top left button of your home page and choosing the respective one. For instructions on how to fill out the registration questionnaire check out the SAP Business Network video.

The SAP Business Network uses Secure Hypertext Transfer Protocol (HTTPS) for all communication between procurement applications, suppliers, and the SAP Business Network. If you have any suspicion that your account has been compromised, please see “How do I contact SAP Business Network Customer Support?” via SAP Business Network Customer Support

SAP Business Network is formerly known to millions of companies around the world as Ariba Network. Suppliers register for an SAP Business Network account, which was formerly known as the Ariba Network. Here's why:

• SAP Business Network is the current name: While you might still encounter references to “Ariba Network,” the platform where suppliers connect with buyers and manage their transactions is officially called the SAP Business Network.
• Ariba is a part of SAP: SAP acquired Ariba, and the Ariba Network has since been integrated into the broader SAP Business Network ecosystem.
• Supplier Registration: Suppliers register on the SAP Business Network to create a profile, exchange documents (like purchase orders and invoices) with customers and participate in sourcing events
• In essence, when a supplier registers to interact with buyers through this network, they are creating an account on the SAP Business Network, the current iteration of the platform that encompasses the functionalities previously offered by the Ariba Network.

SAP Business Network is made up of core networks and solutions that also have new names. What are the new SAP Business Network names for Ariba Network solutions?

If you have more questions regarding the PASSHE registration, purchase orders, invoicing, etc., see reach out to PASSHE Supplier Support.

If you have more questions regarding your SAP Business Network account, visit the SAP Business Network Supplier Learning Portal.