Frequently Asked Questions
To partner and do business with PASSHE and our universities, you must have an SAP Business Network account. You will receive an invitation email from SAP Business Network to register as a PASSHE supplier. Purchase orders, contracts and invoices are processed through the SAP Business Network.
Please use the link in the invitation email to complete the registration process. If you have any questions, reach out to PASSHE Supplier Support. More information on the onboarding process can be found here.
Suppliers must complete the registration process. Suppliers will need to make sure that they provide the correct information on their PASSHE registration questionnaire. Access SAP Business Network Support or contact PASSHE Supplier Help for additional guidance if needed.
If you already have an SAP Business Network account, you can use that account to register as a PASSHE supplier. Your organization may choose to use another SAP Business Network account. This depends on your organization’s needs and your organization will make that determination.
Refer to the information under “Keep your PASSHE registration information current.”
You will need to inquire within your organization. We suggest you start with your accounts receivable department. You can find more information here.
The current account administrator will need to perform this task. Please refer to “Do you need to change the account administrator of your SAP Business Network account?”
If the account administrator is no longer with your company, you can transfer the role to another team member. Refer to “The account administrator has left, and I cannot access my SAP Business Network account.”
If the account administrator is no longer with your company and you cannot access your SAP Business Network, refer to “The account administrator has left, and I cannot access my SAP Business Network account.”
The SAP Business Network does not allow the creation of a second administrator. Only one user can be assigned the Administrator role for your SAP Business Network account.
Specific administration functionalities may be delegated by the account administrator. See “Adding Users to your SAP Business Network Account.”
The account administrator of your SAP Business Network account can add users and roles. See “Adding Users to your SAP Business Network Account.”
You can retrieve your user name and can reset your password on the supplier sign in page.
SAP Business Network is a cloud-based platform that connects buyers and suppliers for streamlined business transactions and collaboration. It facilitates electronic processing of purchase orders, invoices, and other documents, enabling businesses to improve efficiency, visibility, and relationships within their supply chains.
There are two types of accounts: Standard and Enterprise. The Standard account has no associated fees. Most suppliers have a Standard account.
There are costs related to the Enterprise account.
Which account you need, and the costs involved, depend on several factors. More information can be found here.
To see if you are eligible to downgrade, please read “How do I downgrade?”
Please refer to “How do I contact SAP Business Network Support?” Depending on your question, you may be able to speak to a live agent by calling 800-974-4899, North America only. It is suggested that you do not leave a message for a call-back. Continue to call until you get an agent.
SAP Business Network Discovery connects buyers and sellers for products and services. Discovery can provide leads when your offerings match what buyers are looking to buy.
See “Find out what projects our universities are working on and learn how to view a project to submit a bid” for more information.
If you have more questions regarding the PASSHE registration, purchase orders, invoicing, etc., reach out to PASSHE Supplier Support.